Frequently Asked Questions

Yes. Every gemstone we offer is natural and carefully selected. Certified stones include independent laboratory reports so you can verify authenticity and quality.

Start with color, clarity, cut, and carat weight, then consider your budget and intended use (collection , jewelry). Our product pages list key details, and our team can help you compare options.

Yes. We ship worldwide with secure, insured packaging. Shipping options and delivery estimates appear at checkout based on your destination.

Most orders are processed within 1–3 business days. Delivery times vary by destination and shipping method, typically ranging from a few days to around two weeks for international orders.

Yes, eligible orders can be returned within the window described in our Refund & Return Policy, provided the item is unused and securely packaged. Custom or specially ordered pieces may have different terms.

You must cancel your order before it ships out. Contact us within 24 hours of placing an order, and the payment will be credited to your provided bank details after verification within 2 - 5 working days. If the item has already been shipped, please see our return policy.

After your order ships, you will receive tracking details by email. You can also view order status in your account under Order History.

Use our Contact page or email our support team. We typically respond within one business day and are happy to help with product questions, orders, and returns.