SILON GEMS
Your privacy matters to us. This Privacy Policy explains how Silon Gems collects, uses, and protects your personal information when you visit our website, create an account, or place an order.
Information We Collect
We may collect information you provide directly, including:
- Name, email address, phone number, and shipping address
- Account login details and order history
- Messages sent through our contact form, live chat, or email
- Payment-related details processed securely by our payment partners
We may also collect technical data such as IP address, browser type, device information, and pages visited to improve site performance and security.
How We Use Your Information
- Process and fulfill orders, invoices, and shipping
- Provide customer support and respond to inquiries
- Improve our website, products, and shopping experience
- Send order updates and, where permitted, promotional communications
- Prevent fraud, abuse, and unauthorized access
Cookies & Analytics
We use cookies and similar technologies to remember preferences, keep you signed in, and understand how visitors use our store. Analytics tools may help us measure traffic and improve performance. You can control cookies through your browser settings.
Sharing of Information
We do not sell your personal information. We may share data only with trusted service providers who help us operate the business, such as:
- Payment processors and banks
- Shipping and logistics partners
- Email, hosting, and analytics providers
We may also disclose information when required by law or to protect our rights, customers, and security.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission over the internet is completely secure, so we encourage you to use a strong password and keep your account credentials private.
Data Retention
We retain personal information for as long as needed to fulfill orders, provide support, meet legal obligations, and resolve disputes. When information is no longer required, we delete or anonymize it where practical.
Your Choices
- Update your account details from My Account
- Request access, correction, or deletion of personal data where applicable
- Unsubscribe from marketing emails at any time
Third-Party Links
Our website may contain links to third-party sites. Their privacy practices are independent of Silon Gems, and we encourage you to review their policies separately.
Policy Updates
We may update this Privacy Policy from time to time. The latest version will always be available on this page with the effective date of any material changes reflected in our store records.
Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
Or visit our Contact page.