SILON GEMS
At SILON GEMS, every gemstone goes through strict quality inspection by our gemologists and quality control before shipment.
Natural gemstones are created deep within the earth over thousands of years through natural geological processes. Therefore, inclusions and internal characteristics found in natural gemstones are not defects they are unique features that reflect the beauty and authenticity of nature.
We value customer satisfaction and aim to provide a smooth and transparent shopping experience.
Order Cancellation
If you wish to cancel your order, you must contact us within 24 hours of placing the order.
Email: hello@silongems.com
Returns Policy
We have a 1 day No Questions ask return policy, which means you have 1 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Conditions
- Products must be returned in their original condition.
- Returned items must not be used, damaged, or altered.
- Customers are responsible for return shipping costs.
- Secure packaging is mandatory to avoid damage during return transit.
Non-Refundable Charges
The following charges are non-refundable:
- Customization or labor charges for rings, pendants, or custom jewelry
- Gemstone certification charges
- Taxes and processing fees (if applicable)
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@silongems.com.
Important Notice
SILON GEMS reserves the right to refuse returns or refunds if:
- The product has been used or damaged by the customer
- The product is returned without original packaging
- The return request does not meet our policy conditions
Need Help?
For any questions regarding returns, refunds, or orders, please contact our support team:
We are always happy to assist you.