SILON GEMS
Welcome to Silon Gems. These Terms and Conditions govern your use of our website, products, and services. By browsing our store, creating an account, or placing an order, you agree to these terms.
About Our Store
Silon Gems offers natural gemstones and related products for collectors, jewelry makers, and private clients. Product descriptions, certificates, and images are provided to help you make an informed purchase. Natural gemstones may contain inclusions and unique characteristics that are part of their authenticity.
Eligibility
You must be legally able to enter into a binding agreement to use our website and place orders. If you create an account, you are responsible for keeping your login details secure and for all activity under your account.
Products & Pricing
- All products are subject to availability and may be updated or removed without notice.
- Prices are shown in the selected currency and may change before an order is confirmed.
- We strive for accurate descriptions and images; slight variations can occur with natural stones.
- Certificates and lab reports, where offered, are provided as stated on the product page.
Orders & Payment
Placing an order is an offer to purchase. We may accept or decline an order at our discretion (for example, due to stock, pricing errors, or suspected fraud). Payment must be completed through the methods available at checkout. Orders are processed after successful payment confirmation.
Shipping & Delivery
Shipping options, timelines, and fees are shown at checkout and may vary by destination. Risk of loss transfers according to the carrier terms once the order is handed over for delivery. Please ensure your shipping details are accurate before confirming your order.
Returns & Cancellations
Returns, refunds, and cancellations are handled under our separate Refund & Return Policy. Custom, altered, or specially ordered items may have different conditions. Please review that policy before purchasing.
Intellectual Property
All website content — including text, images, logos, product photography, and design — is owned by or licensed to Silon Gems and is protected by applicable intellectual property laws. You may not copy, reuse, or redistribute our content without written permission.
Acceptable Use
- Do not misuse the website, attempt unauthorized access, or interfere with security.
- Do not submit false, harmful, or unlawful content through forms, reviews, or chat.
- Do not use our store for fraudulent transactions or prohibited activities.
Limitation of Liability
To the fullest extent permitted by law, Silon Gems is not liable for indirect, incidental, or consequential damages arising from your use of the website or products. Our total liability for any claim related to an order is limited to the amount you paid for that order.
Indemnity
You agree to indemnify and hold harmless Silon Gems from claims arising from your misuse of the website, violation of these terms, or infringement of any rights of another party.
Privacy
Personal information is handled according to our Privacy Policy. Please review it to understand how we collect and use your data.
Changes to These Terms
We may update these Terms and Conditions from time to time. The latest version will be posted on this page. Continued use of the website after changes means you accept the updated terms.
Governing Law
These terms are governed by the applicable laws of the jurisdiction in which Silon Gems operates, without regard to conflict of law principles. Any disputes will be handled in accordance with those laws.
Contact
For questions about these Terms and Conditions, contact us:
Or visit our Contact page.