SILON GEMS
We take great care packing and shipping every gemstone so it arrives safely. This page explains how Shipping and Delivery works at Silon Gems from order processing to tracking and international delivery.
Order Processing
Most orders are processed within 1–3 business days after payment is confirmed. During peak seasons or for specially requested items, processing may take a little longer. You will receive an email when your order is confirmed and again when it ships.
Packaging & Protection
- Every gemstone is securely packed to prevent movement and damage in transit
- Discreet outer packaging is used for privacy
- Insured shipping is available on eligible orders
- Certificates and invoices are included where applicable
Shipping Options
Available shipping methods, estimated delivery times, and fees are shown at checkout based on your destination. Domestic and international options may differ. Please choose the method that best matches your timeline and budget.
Delivery Times
- Domestic: typically a few business days after dispatch
- International: commonly from several days up to around two weeks, depending on destination and customs
Delivery estimates are guidelines and may vary due to carrier delays, weather, customs checks, or local holidays.
Tracking Your Order
Once your order ships, tracking details are sent to your email. You can also review order status in your account under Order History. If tracking has not updated for several days, contact our support team and we will help follow up with the carrier.
International Shipping & Customs
International orders may be subject to customs duties, taxes, or import fees in the destination country. These charges are the responsibility of the buyer unless otherwise stated. Please check your local customs rules before ordering.
Incorrect Address
Please double-check your shipping address before placing an order. Delays or failed deliveries caused by incomplete or incorrect address details may require reshipping at additional cost.
Failed Delivery & Returns to Sender
If a package is returned to us because it could not be delivered, we will contact you to arrange reshipment or a suitable next step. Additional shipping fees may apply.
Returns After Delivery
If you need to return an item after receiving it, please follow our Refund & Return Policy. Return shipping conditions are explained there.
Need Help?
For questions about shipping status, delivery times, or packaging, contact us:
Or visit our Contact page.